Welcome to Residents First!
Residents First (RF) is an independent, not-for-profit, Community Interest Company (CIC), focused on supporting Freehold and Leasehold residents that pay a Service Charge for communal facilities.
Typically, that means residents live on an estate or in a block of flats and pay a fee to a Manager, Management Company or Managing Agent to maintain those communal facilities. Often, residents pay more than they need to, have no control over the service they receive and, in some cases, do not understand why they are paying a Service Charge in the first place. We don’t believe that’s right, and we aim to change things.
That’s why, as a CIC, our community-focused objectives are simple. To help residents to:
- Reduce their Service Charge bills.
- Improve the quality of the services they receive.
- Better understand the legal agreements they have with their Manager, Management Company or Managing Agent.
- Secure control over the maintenance of their communal facilties.
RF has a clear strategy and ethos underpinned by a commitment to improve the lives of residents by ensuring the services they receive are underpinned by TRANSPARENCY, FAIRNESS and CONTROL:
- TRANSPARENCY – residents should understand what they are paying for, who they are paying, why they are paying and how much it costs.
- FAIRNESS – residents should pay a fair amount for the services they receive.
- CONTROL – residents should have some level of control over the services provided and the cost of those services.
