Our Roadmap
We expect to deliver against our community objectives in three phases:
- Listen and learn.
- Advise, consult and educate.
- Service online.
Phase 1 – Listen and Learn
We have already started engaging with residents to learn more about the position they find themselves in. As expected, most of these residents that have engaged with us are those that find themselves in an unhappy position.
This helps us learn more about the types of problems and issues that residents face, so that we can ensure the solutions we offer are tailored to help as many residents as possible.
But we also need to hear from residents that are happy with their lot. We need to build a view of which companies offer good quality services, at a reasonable price and are keeping their residents happy.
We may look to add the good companies as Residents First partners.
Phase 2 – Advise, Consult and Educate
As we engage with residents in need, we will offer advice to help them move towards a better position. That might involve helping them to take control of their own development, or support them in moving them towards Right To Manage (RTM).
We may introduce residents to our partners where we believe they can provide more specific expertise.
At the same time, we will offer to work with organisations that need to change to meet the future needs to residents. This may be in the form of acting on behalf of organisations in the role of Resident Liaison or offering education to support transformational change.
Phase 3 – Service Online
In the future we aim to offer services online to support residents in managing their estate or block, supporting the selection and engagement of third parties to deliver the services they need, all through a single easy-to-use service.
